Shipping Policy

Aurelle – Shipping & Delivery Policy

At Aurelle, we're committed to making your shopping experience as smooth and enjoyable as possible. We work hard to ensure your order arrives quickly, safely, and in perfect condition.

Shipping Times

We offer an estimated delivery time of 3–6 business days for orders within the United States.

Business days are Monday through Friday, excluding weekends and public holidays.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Order Processing

Once your order is placed, our team will begin preparing it for shipment. You will receive an order confirmation email after completing your purchase.

When your order ships, you will receive a shipping confirmation email with tracking information, when available.

Order Tracking

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to monitor its delivery status.

Please allow some time for tracking updates to appear in the carrier's system.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

Aurelle is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error, please contact us as soon as possible. We will do our best to assist you before your order ships.

Delayed or Missing Packages

While we strive to deliver every order within the estimated timeframe, occasional delays may occur.

If your package has not arrived within the expected delivery window, please contact our customer support team. We'll be happy to help investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us promptly with your order number and photos of the damaged item and packaging.

Our team will review the issue and help determine the appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please reach out to our customer support team through our website.

Thank you for shopping with Aurelle. We appreciate your trust in us!